Emergency roof repairs in the Northern Rivers

Keep everyone safe and stay off the roof. Catch the water in buckets, move valuables clear and keep out of rooms where the ceiling sags. If water is near light fittings, switch off at the switchboard only if you can reach it without standing in water. Photograph the damage, then call the NSW SES on 132 500 or us during business hours.

During a storm or after hours, the fastest help is the NSW SES on 132 500, whose volunteers put temporary tarps on storm-damaged roofs. Our job is making the roof safe and watertight during business hours and then repairing it properly. Tell us what has happened when you call and we will explain what we can do first.

It depends on your policy, so check it or ask your insurer. Sudden storm damage is often treated differently from a leak caused by wear and tear or poor maintenance, which may not be covered. The Insurance Council of Australia advises speaking to your insurer before you authorise any repairs. We are roofers, not insurance advisers.

Yes. We can inspect the roof after storm damage and provide photos, a written description of what we found and an itemised quote for the repair, which you pass to your insurer or their assessor. Tell us when you book that it is for a claim, so the report covers what your insurer needs to see.

Yes. Hail can crack tiles, dent or scratch metal sheets and cappings, and damage flashings and gutters. We check the whole roof, replace damaged sheets, cappings, flashings and gutters with colour-matched material and tell you plainly what needs fixing now and what can wait. Photos taken soon after the storm help if you are making an insurance claim.

Our hours are Monday to Friday, 7am to 4pm, and we are closed on weekends. If a storm damages your roof after hours, call the NSW SES on 132 500 for emergency help, or 000 if anyone is in danger. Then call us on the next working day to organise the permanent repair.

We cannot promise a set arrival time, because one storm can damage many roofs across the region at the same time. Active leaks and storm damage are treated as priority work during business hours. Call 0415 525 982 with your suburb and what has happened, and we will tell you honestly when we can be there.